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Something You KnowThis is typically a password or a PIN code you memorize
Something You HaveThis is usually a card, ID badge, or a piece of hardware like your phone
Something You AreThis can be a finger or palm print
Duo uses your smart phone as a second factor to strengthen our existing authentication system. Detailed questions about Duo Security’s implementation of two factor authentication can be found
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Not really, you’ve done it before because using your bank card at the ATM is a two factor transaction. You need both your bank card (something you have) and your PIN (something you know) to use the ATM. Just having your bank card or knowing your PIN is not enough to use the ATM.
Adding the second factor to passwords protects the security of our network and patient data by guaranteeing that guessing or stealing someone’s name and password are not enough to access patient data by someone outside the hospital environment.
It will also allow us to implement new features like Electronic Prescribing on Controlled Substances (EPCS) because we can further verify the identity of prescribing physicians.
Click here to watch "What is Two-Factor Authentication" video
Duo Security is a company that provides a service that allows us to leverage the modern smartphone as your second factor – something you have – to make two factor quick and easy.
For the initial rollout we are focusing on external access to the network so Health Systems VPN and access to Citrix (CWP) from outside the hospital environment and these will use Duo. New initiatives like EPCS for prescribing doctors will also use Duo.
No, Duo two factor does not involve passwords.
No, there are no security questions.
Install the Duo application on your phone from your Appstore. When your account is provisioned in Duo to will receive an email – individual to you – that will allow you to take a picture of your computer screen using the Duo app. That’s it.
Call the Helpdesk (3HELP) and they can resend your email or get you the help you need.
Duo will replace the current RSA and security questions system.
No access will continue exactly as it right now only adding a moment of two factor at login.
No, only access of Citrix (CWP) from outside the network will require Duo.
Yes, you will need the Duo app available for iOS, Android, Windows Phone and Blackberry.
(Will MDM be offering the application as self service? Address MDM?)
If you don’t have a smartphone and external access to the medical network is critical to your job function talk to your manager about possible replacement hardware.
Call the Helpdesk (3HELP) to get a temporary emergency replacement code.
Call the Helpdesk (3HELP) so they can delete your old phone and replace it when you’re ready.
No. The Duo logs of second factor login attempts provides broad geographic information – city, country – for security reasons but even these log reports are available only to Duo administrators.
No. Within the administrative interface Duo reports on the model, software version and Duo app version of your phone but that is all.
Duo needs access to the camera during the enrollment process to shoot the code for Duo registration.
On iOS you can disable camera access after enrollment in Settings >Duo Mobile. [Android settings need information.]
Yes, we recommend Push notifications. Push notifications are the fastest and easiest way to confirm Duo requests and is the preferred method and it will work with all Duo services.