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New initiatives like Electronic Prescribing of Controlled Substances (EPCS) for prescribing doctors will also use Duo. Internal infrastructure like servers, server applications, networking and other critical logins will be protected by Duo. Beyond this we are focusing on external access to the network so Health Systems VPN and access to the Clinical Web Portal (CWP) from outside the UCSD network and these will use Duo. Email access via Outlook Web Application (OWA) from outside the clinical network areas will utilize Duo on an “opt-in” basis. Eventually all access from outside the trusted clinical network areas will require Duo.
No, Duo two factor does not involve passwords.
No, there are no security questions.
Install the Duo application on your phone from your Appstore. If you have received a Duo enrollment email you can follow the link and the instructions to sign up. If you are looking to “opt-in” and proactively sign up for Duo visit:
https://healthapps.ucsd.edu/duo to sign up. You can use a work computer you are logged into or your home computer. Follow the directions to sign up. That’s it. For more details see the Duo Enrollment Guide.
Yes. The Duo guides for Apple, Andriod, Windows Phone and even Blacberry are available.
No access will continue exactly as it right now only adding a moment of two factor at login.
Yes, if you have a smartphone you will need the Duo app available for
Windows Phone and even
The App is free.
No, the app is free to install if you have a smart phone simply visit your app store. If you do not have a smart phone you can use a "call me" option for mobile or landlines. You can also get codes via SMS when you login instead of a call on cell phones. Additionally, you can obtain groups of codes via a single SMS text by contacting the helpdesk. These codes can each be used once going forward avoiding the SMS or call option.
No, only access of CWP from outside the UCSD network will require Duo.
Call the Helpdesk (619)543-4357 or (3HELP) to get a temporary emergency replacement code.
Call the Helpdesk (619)543-4357 or (3HELP) so they can remove the old phone from your account and send you a new enrollment email so you can replace it when you’re ready.
No. The Duo logs of second factor login attempts provides broad geographic information – city, country – for security reasons but even these log reports are available only to Duo administrators.
No. Within the administrative interface Duo reports on the model, operating system version of your phone, Duo app version and some security settings (like whether you have a passcode set) but that is all.
A smartphone is the fastest and easiest way to use Duo but you can also use any cell phone that can receive calls and texts or even a landline. Certain functions like EPCS only support the smartphones because of DEA regulations, but other functions support additional methods of second factor verification.
Duo self sign-up can come from a link in an email enrollment letter, happen automatically using functions like the Citrix Web Portal (CWP) or you can opt-in and sign up for UC San Diego Health Duo here:
https://healthapps.ucsd.edu/duo/ For more information see the Duo Self Enrollment Guide
Duo needs access to the camera during the enrollment process to shoot the code for Duo registration. On iOS you can disable camera access after enrollment in
Settings >Duo Mobile.Android settings vary with version but generally under
Permissions > Camera > Duo you can revoke applications access to the camera.
Yes, we recommend
Push notifications are the fastest and easiest way to confirm Duo requests and is the preferred method and it will work with all Duo services.
Please check these guides for
The Duo App comes with some requirements. The minimum supported operating system version for Duo Mobile 3.17.0 and above is iOS 9. Users installing Duo Mobile for the first time with devices running iOS versions below 9 must download the generally available Duo Mobile app release from the App Store on a newer Apple device running iOS 9+, while signed in with the same iTunes account you plan to use with your iOS 8 or lower device. Then, browse to "Purchased Items" on your iOS 6, 7, or 8 device to install Duo Mobile. You will receive the latest compatible version of Duo Mobile (3.16.7).
Yes, read the
Duo installation page here.